FAQ
Where is Gogoma made?
We make Gogoma treats in our own private commercial facility in Los Angeles, California. Everything is made by us in small batches. We don’t use a co-packer, and we only use our facility for Gogoma production – nothing else.
How long do Gogoma treats stay fresh?
- Since we don't use any preservatives or flavorings, your pet will enjoy the most flavor within a month after opening a bag. Gogoma is like any fresh-baked product you'd eat yourself - the more yum the sooner you consume after opening.
- Store the treats in an airtight container (like the Gogoma Treat Jar) or make sure to keep the bag sealed.
- Shelf-life of unopened bags is up to one year if stored in a cool, dry place and out of direct sunlight.
Are Gogoma products organic, GMO-free, gluten-free?
Yes, we source our ingredients from southern California farmers’ markets and family-run organic food distributors and manufacturers. All Gogoma treats are free of wheat, corn, soy, and preservatives. We never use flavorings – artificial or natural – in our products.
Our suppliers include:
- Artisana Organics
- A.V. Thomas
- Azure Market Organics
- BareNut Butter
- Black Sheep Farms
- Bob’s Red Mill
- Broken Arrow Ranch
- Country Sweet
- Grain Millers
- Natural Value
- Nutiva
- Sunrise Organic Farms
- Tamai Family Farms
- Thorvin
What does “planet-conscious” mean?
We are committed to running a planet-friendly small business. This means we make every effort to reduce our consumption and creation of plastic and other material that ends up in landfills.
Some of the things we do at Gogoma to help reduce our environmental footprint:
- Source a majority of our ingredients and use suppliers within California
- Focus on a variety of nutritious plant-based ingredients in our treats
- Only use wild-caught animal proteins and invasive species like wild boar. We don’t use factory-farmed meats in our products
- Ship in biodegradable, compostable and recyclable materials. We leave out decorative tissue paper and packing slips in our shipments. Sometimes we upcycle cardboard boxes we have on hand
Why is your packaging plastic?
We first started selling Gogoma in hand-stamped and labeled kraft compostable pouches. When it came time to scale up to custom packaging, we couldn’t find a U.S.-based supplier that prints compostable pouches domestically with MOQs that are within our means as a very small business.
We decided on the second-best option by partnering with a Los Angeles-based supplier that prints our packaging on post-consumer recycled material just 30 miles away from Gogoma’s HQ. While these recycled pouches cannot be recycled again, they help give used plastic another life.
One of our sustainability goals is to eventually find a U.S.-based compostable packaging solution without sacrificing shelf-life and quality of the Gogoma goodies packed inside.
Shipping questions
How long will it take for my order to arrive?
Please allow 3-5 days for order processing and an additional 3-6 business days for shipping, depending on your location. We assure you that we try our best to fulfill orders as quickly as possible!
Do you offer returns/exchanges?
Unfortunately, we are not able to accept returns on opened bags of treats. However, if you have any issues whatsoever with your order, we will always work to make it right! Just shoot us a note at hello@gogomabakes.com
For returns on merch and accessories, please reach out to the same email above or call/text 213.262.9986. All returns must be postmarked within 30 days of the original purchase date, in new condition, and in the original packaging.
How much is shipping?
Shipping is free on orders $49 or more. Get a Fun Pack shipped free! Flat-rate shipping is $8.25 for orders less than $49. Orders are shipped via USPS and UPS.
Subscription questions
My pup loves Gogoma and wants me to sign up for a subscription! What are the benefits? How is it different from a one-time purchase?
Happy you asked! With a Gogoma subscription, you can save up to 15% off your monthly purchase and get FREE shipping on all orders after your first shipment. Plus you'll never need to worry about running out of tasty treats for your fur-foodie!
Check the Subscription page for details on all the fun perks waiting for you and your pup.
And no worries about being locked in — you can customize, pause, and cancel your subscription at any time!